People First by Three and Jackie Carpenter | Book cropped and styled for homepage


People First

The 5 Steps to Pure Human Connection and a Thriving Organization

About the Book

A 5-step process for implementing a People First philosophy in your organization where caring, connected leaders create loyalty, ownership, value, and excellence.

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They’ve developed a 5-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team’s success. People First will teach you how to support, coach, and develop employees at every phase of the employee lifecycle—unleashing people’s potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization.

“Don’t miss reading People First. All the great companies I’ve worked with over the years think their people are their #1 customer. As a result, as the Carpenters emphasize, they LOVE on their people. If you want evidence that ‘profit is the applause you get for taking good care of your people so they will take good care of your customers’ read this book. Thanks Three and Jackie.” —Ken Blanchard, co-author of The One Minute Manager and Servant Leadership in Action

“The five steps in People First are an inspirational path to creating a thriving organization. You won’t just read it; you’ll use it…and love it!” —Walt Rakowich, former CEO of Prologis

“How do you ensure team engagement and customer experience success? Three and Jackie Carpenter have the answers and provide them in a straight-forward, practical, and memorable way. People First is for everyone who is willing to love and serve others in pursuit of meteoric business and personal success. Run to the counter or click ‘buy now’ to access this transformative, refreshing, and much needed resource.” —Joseph Michelli, Ph.D., #1 New York Times bestselling author of Stronger Through Adversity, The New Gold Standard and The Starbucks Experience